We have placed cookies on your computer, as they are essential for parts of the site to operate. You may delete and block all cookies from this site, but certain functionality will cease to operate. Find out more about the Stagecoach cookie.
Find cheap train tickets with our Best Fare Finder tool
Most tickets are available until 29.04.2016
Travelling in a group of 10 or more? For a range of great discounts and benefits get in touch with our dedicated Group Travel team on 03457 125 678
East Midlands Trains are committed to meeting the needs of our customers with disabilities and to providing an excellent experience when travelling on our trains or using our stations. That's why we have a Disabled People’s Protection Policy (DPPP) setting out how we protect the interests of our customers with disabilities.
We want to ensure that travelling with us is a straightforward and comfortable experience for everyone, and our staff at stations and on board will be happy to offer help and assistance when needed. Our team of friendly Assisted Travel Advisors can also help you with journey planning, booking your tickets, making seat reservations and through every stage of your journey with us, including arranging assistance to help you on and off our trains.
First time travelling by train with assistance? Take a look at a Rail Adventures to see how Sophie Morgan got on travelling by trains in a wheelchair. Click here to view.
East Midlands Trains provides assistance with travel through the station, as well as assistance with boarding and exiting trains. This service is available for people with disabilities and restricted mobility or access needs . To make sure that our staff are ready to help you and understand your specific needs, you can book assistance 12 hours in advance of your journey if using East Midlands Trains stations. However, if the journey involves using another train operators services we recommend booking at least 24 hours in advance. We also advise that seat or wheelchair reservations are made and these can be booked until 23:59 the day prior to travelling. We provide a reservation service on our London and Liverpool to Norwich route, and the wheelchair space and companion seat can be booked on our services to Skegness.
To book assistance for your journey, please complete the booking form with the required details. Or alternatively call 08000 11 33 23, lines are open 24 hours a day (with the exception of Christmas Day and Boxing Day). Simply click on the link below and complete the easy to use Assisted Travel form, shown at the bottom of the page.
Book your assistance
We have in-depth travel information available to download. We have a list of facilities and access information for our train stations, information on blue-badge parking and guidance on guide dogs and help with travelling.
Helping older and disabled passengers leaflet (PDF, 417kb)
Policies and procedures (PDF, 319kb)
This information is also available in large print, audiotape, CD and Braille; phone 08000 11 33 23 or Textphone 03457 078 051 for more information.
Download Adobe Acrobat Reader to view the PDF
Our guides contain information on:
You can also obtain more useful information about travelling with assistance throughout the rail network including the use of mobility scooters through RICA.
To see our wheelchair accessible stations, or our staffed stations, see the East Midlands Trains route map. The key will tell you which stations are:
To assist you, we have dedicated meeting points at our main stations and these are detailed below. Please arrive at the station at least 20 minutes prior to your departure. If you are travelilng from a smaller station, the meeting point is at the Ticket Office.
We operate five types of trains, each with different levels of accessibility. Full information can be found on Disabled People's Protection Policy page.
Click here to book assistance for your journey with East Midlands Trains and complete the easy to use Assisted Travel form, shown at the bottom of the page.
Register with us to be the first to receive all our latest alerts and special offers.
For help with complaints, assistance or lost luggage while travelling on our trains or anything else.
Like us Follow us Mobile site