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On Board WiFi

We know how important it is for you to keep up to date and make the most of your journey time.  WiFi is available on board all of our services to and from London St Pancras, with a complimentary service available for First Class passengers.

Upgraded WiFi

With the rising popularity of smartphones and tablets over the past few years, our on board WiFi sometimes struggled to meet the demand from passengers during their journeys.  As a result of customer feedback and to meet the increasing demand from digital devices, we have invested significantly in our on board WiFi in order for you to experience a more reliable connection while travelling to and from London St Pancras.

First Class and On Board WiFi

WiFi is complimentary to all customers in First Class and connecting to our WiFi couldn't be easier.  Simply click on your browser icon, enter your name and address and you're away!  Leaving you to check emails, keep up to date with emails, carry out a spot of shopping or just browse the internet while on the move.

Standard Class and On Board WiFi

WiFi is available in Standard Class for a small charge and with our new pricing structure, it's even easier for you to get connected:

Journey (up to 3 hours) £4
Daily £6
Monthly (valid for 28 days) £30
Annual £300

To connect to our WiFi in Standard Class you simply need to open a browser window and select the WiFi tariff that suits you, fill in your details and proceed to payment.  Once payment has been made you will be given an access code, keep this code safe and enter it when prompted - you are then free to browse the internet to your heart's content!

If logging in from a smartphone or tablet then you will first need to select East Midlands Trains WiFi from the WiFi settings menu and follow the steps above.

Getting the Most from our On Board WiFi

Our on board WiFi works differently to the WiFi you use at home, at work and in public places, as our service relies on 3G and 4G signals.  Due to the way on board WiFi is delivered, it is unlikely to meet the speed that you may achieve at home as you will be sharing a connection between a large number of devices.  Therefore, to help all of our customers recieve a satisfactory level of WiFi service, we ask that you follow a few tips for the consideration of your fellow passengers:

Connect to WiFi and enjoy...

  • Browsing the internet
  • Checking emails
  • Catching up with friends on Facebook, Twitter and other social media sites
  • Keeping up to date with the latest news
  • Treating yourself to a spot of online shopping

To help maintain WiFi speed, please try to avoid...

  • Streaming videos through YouTube or on demand services such as BBC iPlayer, ITV Catch Up and Sky Go
  • Streaming music through software such as Spotify (this does not include music already stored on your phone or tablet, including music stored offline using the Spotify app)
  • Carrying out video chat or voice calls using the WiFi connection
  • Downloading large files
  • Sharing files online


Coming Soon

During winter 2014/15 we will be introducing an anytime bundle, allowing more flexibility for frequent travellers.  Once this new service is launched, you will be able to purchase minutes in advance and use them whenever you travel.  If you have any available minutes these will be visible once you log in to help you keep track of your usage.  

FAQ's

Is it normal for the speed to fluctuate?

Our on board WiFi is reliant on  3G and 4G signals. A number of sim cards from different mobile phone operators are installed on our trains, feeding a signal into our WiFi system, in order to provide a reliable connection throughout the journey.

There may be periods during the journey, for example through tunnels and countryside areas, where the WiFi connection will become weak or lost for a short period of time. Once the signal regains strength, the WiFi service will resume availability.

What happens if I lose my connection?

If you've been disconnected or logged out and want to log back in, open a new browser and click the "Sign in" button.  If you are a Standard Class user, enter your access code that was provided after payment and you can get back to surfing the web.

Does the service time out automatically?

The WiFi service will automatically log you out if no activity has been detected for 60 minutes.  To log back in, click on the "Sign in" button and enter your access code.

Will I get a receipt when I pay?

If you have paid by credit or debit card, a receipt (and you username and password) will automatically be emailed to you and will also be available to download as a PDF.

If I pay for daily access will it work on multiple journeys?

Yes.  When you purchase daily access it will continue to allow you to get online on your return journey or if you have changed trains.  As long as you're on a train in to or out of London that has WiFi access, you'll be able to sign back in using the same details at no extra cost.  Plus from winter 2014/15 we'll be introducing an anytime bundle which will give you even more flexibility.

What if I forget my access code?

If you lose or forget your access code you should contact East Midlands Trains WiFi support and they will provide you with a replacement.  

The East Midlands Trains WiFi support can be contacted via email at eastmidlandstrains-OTS@nomadrail.com or via telephone on 0330 088 1272.

How do I give you feedback?

We would like to hear what you think of our service.  Please contact us by clicking here, noting the time and date of your travel.

Who should I contact if I am having problems using the WiFi?

You can contact the East Midlands TrainsWiFi support team on 0330 088 1272 or via email at eastmidlandstrains-OTS@nomadrail.com.


For a full list of our Frequently Asked Questions click here.

For our WiFi terms and conditions click here.

WiFi at Stations

You can also enjoy complimentary WiFi at a number of East Midlands Trains stations. Just look for "The Cloud" in your available WiFi networks and start surfing the web for free!

Complimentary WiFi is available at the following stations:

Alfreton
Beeston
Boston
Burton-on-Trent
Chesterfield
Corby
Derby
East Midlands Parkway
Gainsborough Lea Road
Hinckley
Kettering
Kidgsrove
Leicester 

Lincoln
Long Eaton
Loughborough
Market Harborough
Matlock
Narborough
Newark Castle
Nottingham
Skegness
Sleaford
Sheffield
Stamford
Wellingborough